Getting Started

Getting Started with BookWiz

From solo educators to thriving learning centres, let's get you up and running with our class booking system.

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BookWiz Singapore class booking system tablet mockup

BookWiz Singapore class booking system laptop mockup

What is BookWiz?

BookWiz is a comprehensive class booking and management platform designed to simplify the process of scheduling, organising, and managing classes or events. Our platform caters to a wide range of users, including business owners, instructors, school administrators, and participants.

You'll be able to

Create and Manage Bookings

Set up classes or workshops and manage participant registrations all on one online platform

Customise User Roles

Assign specific roles like admin, instructor, or participant, each with different access levels

Streamline Communication

Enhance learning experiences with integrated productivity tools

Enhance Efficiency

Simplify administrative tasks with automated notifications and status tracking

How BookWiz Works

Register

Click on "Get A Free Demo" or email us at official@bookwiz.net to sign up. Share basic details about your school, including your role (e.g., business owner, instructor), your industry, classes offered, and the number of students.

We’ll follow up with you to discuss your enquiry and customise a demonstration of BookWiz to suit your needs.

What Sets BookWiz Apart

Role-Based Customisation

BookWiz offers tailored experiences based on the user's role, whether you're a business owner, administrator, instructor, or participant. You could also double-up as both an instructor and school administrator.

Each user type has access to features and tools specifically designed to meet their unique needs and ensure a streamlined and fruitful learning experience.

Instructor-Led Class Confirmation

BookWiz encourages instructors to personally confirm each class with their students to provide reassurance that the session will take place as scheduled.

Proactive communication strengthens your connection with participants, reduces no-shows, and helps them feel confident and prepared for their upcoming classes.

Automated Notifications

Our class booking system automatically sends notifications to both instructors and participants whenever a new class booking is made, changes occur, or documents are uploaded.

Minimal administrative tasks keeps everyone promptly informed, and ensures that all parties are aligned and prepared for upcoming sessions.

Roles for Everyone

School Admins

School Admins oversee the entire operation within the BookWiz platform. They manage staff and class schedules to ensure smooth communication across the organisation.

Students

Students engage with BookWiz to easily view and manage their class schedules and interact with instructors. The platform offers them a streamlined experience to stay organised and focused on their learning journey.

Instructors

Instructors use BookWiz to manage their classes, track class histories, and communicate with participants. They can also create and schedule new bookings with their students.

Staff

Non-teaching staff can use BookWiz to manage and organise their own events like meetings and tasks. They can also view public holidays in countries where their school operates, helping with planning and scheduling.

How do you price your platform?

We create customised plans to meet the unique needs of each client. Each plan considers factors like the number of students and teachers, class complexity and specific service requirements. Please request for a free demo or contact us for more information.
Can BookWiz be used for classes of any subject?

Yes! Our system is designed to cater to the needs of any class subject. Whether your school teaches Music, Arts and Crafts, Languages, Math and Science, Fitness or others, we’ll help you to customise your classes to meet your school’s and your students’ needs.
I am just starting out with teaching, how can BookWiz help me?

Fret not, we’ve got your scheduling needs covered so that you can focus on mastering your craft and sharing your expertise with eager students. We’ll help you to personalise the BookWiz system to suit your way of teaching and your school’s policies. Whether you prefer to teach in a classroom or online, have regular or irregular classes, we’ll support you every step of the way. Learn more about BookWiz with a free demo session!
Who can use BookWiz?

BookWiz is designed for business owners, instructors and trainers who offer classes, as well as individuals who want to book and attend those classes. It allows students to book classes directly through the platform, reducing the need for phone calls or text messages to schedule sessions.
Do you provide administrative services?

Yes, we provide administrative services. Our team can help you to manage your class schedules, students and teachers, add bookings on behalf of you or your students, reschedule lessons and more. These services are offered as part of a customised plan tailored to your specific needs. Please note that additional fees will apply. To learn more about how we can support your administrative requirements, feel free to contact us for a personalised consultation.
Do I need to confirm classes with my students every time?

While it’s not mandatory to confirm each class with your students after making a booking, we highly recommend doing so to reassure them that the class will proceed as scheduled. This extra step can help build trust and reduce the likelihood of no-shows. If you prefer to have the class booking status marked as “Confirmed” automatically, you can either add bookings on behalf of your students or request assistance from your school administrator.
Do I need to install any software to use BookWiz?

No, BookWiz is fully web-based and does not require any software downloads. All you will need is a connection to the internet and a web browser.
How do I reset my password?

If you’ve forgotten your password, click on "Forgot Password" on the login page, and follow the instructions to reset it.
Is my payment information secure on BookWiz?

BookWiz does not process payments directly. The system only records the type of payment method used for class bookings. Therefore, you should not enter any payment details on our platform. If you have any concerns or questions about payments, please contact us via our Contact Us page or email us at official@bookwiz.net for assistance.
Can I use BookWiz on multiple devices?

Yes, you can access your BookWiz account on multiple devices, including desktops, tablets, and smartphones.
What is BookWiz and how can it benefit my business?

BookWiz is a versatile, online class booking platform that helps you manage and schedule classes across various industries. From Arts and Crafts to Professional Training, our system caters to any and every type of class. Our goal is to help you focus on delivering great learning experiences and sharing your knowledge with eager students.
What should I do if I encounter technical issues?

If you experience any technical issues, please contact us via our Contact Us page or email us at official@bookwiz.net.
Why can’t my booking go through?

There could be several reasons why your booking cannot go through: 1. Class Slot is Fully Booked: The class slot you are trying to book may already be filled to capacity. Each class has a set number of spots available, and once those spots are taken, new bookings cannot be accepted. 2. Class is Not Available for Booking: The class you are trying to book might not be open for new enrolments at this time. This could be due to the class being closed for registration, or the booking period may have ended. 3. Technical Difficulties: Technical issues on the platform may prevent bookings from being processed. If you suspect this might be the case, try refreshing the page or attempting the booking from a different device or browser.
How does BookWiz work?

BookWiz allows instructors to list their classes and manage bookings, while participants can easily browse and book classes through the platform.
What is the refund policy for classes?

BookWiz does not establish refund policies. Refund policies are determined by each individual school or instructor.
How is BookWiz different from other booking systems?

BookWiz sets itself apart as an intuitive class booking system for users of any age in any industry to consolidate class schedules and maximise time efficiency. We believe that learning has no end and want to support enthusiastic educators and students in any capacity. With tailored solutions, we’ll work closely with you to ensure thorough understanding of your school and help your students achieve their maximum potential. Learn more about our features and how to get started!
What is a Dual Access user?

A dual access user in BookWiz is someone who has roles and permissions to use BookWiz as both an instructor and school administrator. As a dual access user, you will have access to a broader set of tools and capabilities to streamline both teaching and administrative responsibilities within the platform. You can switch between your instructor and school admin roles to manage class schedules, handle student bookings, and oversee administrative tasks.
When should I use my instructor access and school admin access?

Use your instructor access to manage your own classes, interact with students, and schedule lessons. This access is specifically designed for tasks related to your teaching responsibilities. Conversely, use your school admin access for broader administrative functions, such as overseeing school-wide operations, managing multiple instructors and their schedules, and allocating resources. This access helps you maintain an organised and efficient administrative environment across the school. For more details on the specific responsibilities associated with each role, please refer to the respective FAQ sections for instructors and school admins.
How does BookWiz benefit me as both an instructor and a school admin?

BookWiz centralises various aspects of school and class management into one platform. As an instructor, you can efficiently manage your classes and communicate with students. As a school admin, you can oversee schedules and allocate resources. This integration helps streamline tasks and improve overall efficiency.
Can I manage class capacities and enrolments through BookWiz?

Yes, BookWiz enables you to set and manage class capacities and track student enrolments. You can monitor the students who have booked classes and make adjustments to class sizes or schedules as necessary to ensure optimal class management.
Can other users access my calendar?

No, your calendar is private and cannot be viewed by other users. Only you can see the events you have scheduled.
Can I include taxes in the school fees?

Yes, you can include taxes in the school fees. You have the option to calculate the tax separately from the base class fee or include it as part of the total class fee. This ensures transparency and helps students understand the full cost of their classes. If your school is registered for tax but you do not see the option to include tax, or if the tax type or percentage appears incorrect, please contact us via our Contact Us page or email us at official@bookwiz.net for assistance.
Can BookWiz help with managing staff schedules and assignments?

Yes, BookWiz offers tools to manage staff schedules, track their availability, and assign classes. This ensures that staff and instructors’ time are utilised effectively and reduces scheduling conflicts.
How can I handle class cancellations or changes?

You can use BookWiz to update or cancel classes. The system will automatically notify the relevant instructors and students to ensure everyone is informed of any adjustments.
Can I manage student class bookings and track their status?

BookWiz tracks class bookings and student attendance using class different statuses. You can view and filter the class booking history and make adjustments as needed. Confirmed: Indicates that the class will proceed and student attendance will be recorded. Pending Confirmation: Means the instructor has not yet confirmed the class. You can update the status to "Confirmed" if needed. Cancelled: Signifies that the class did not take place, so no attendance is recorded. Use these statuses to manage and review attendance effectively.
How should class fees be indicated in the system?

Class fees should be indicated for each individual class. If your school operates on a term or semester basis, you should divide the overall term or semester fee into the appropriate per-class fee. For example, if a term fee covers multiple classes, calculate the cost per class by dividing the total term fee by the number of classes. Input this per-class fee into the system for each class to accurately reflect the cost that students will be charged. This approach ensures clarity in billing and helps students understand the cost associated with each class session.
How does BookWiz help with resource allocation for classes?

BookWiz includes features for scheduling and allocating locations. This helps ensure that resources are used efficiently and that there are no conflicts or double bookings.
Do I have access to other functions not related to school management?

Yes, you also have access to your personal calendar within BookWiz. This feature allows you to manage and organise your meetings, tasks, and events effectively. Additionally, you can view public holidays for the countries where your school operates, which can help with planning and scheduling. If you notice that a country where your school operates is not listed, please reach out to us through our Contact Us page or email us at official@bookwiz.net for assistance.
Can BookWiz help improve student engagement with their classes?

BookWiz automatically sends notifications to students about new class bookings, updates, and document uploads. This feature helps to enhance student engagement and ensure a smooth learning experience.
Can BookWiz help with tracking and managing payments?

Yes, BookWiz helps you record and track various payment methods used by students and instructors. This will assist you in maintaining accurate financial records and managing class fees. Please note that BookWiz does not process payments directly. The payment options available are for record-keeping purposes only. Ensure that you communicate your school’s preferred payment methods to all relevant parties to keep everyone informed.
How can BookWiz assist with optimising the class schedule?

BookWiz provides a comprehensive view of the class schedule, helping you identify and address scheduling conflicts, adjust class timings, and ensure that the school’s academic calendar runs smoothly.
How does BookWiz help with overall school management?

BookWiz provides a centralised platform for managing various aspects of school operations, including class schedules, instructor assignments, and student bookings. This integration helps streamline administrative tasks and improve efficiency.
Am I able to add other events to my schedule?

No, your schedule will only record class bookings. Other types of events cannot be added to this schedule.
Do I need to confirm classes with my students?

Instructors are encouraged to confirm classes using the unique URL provided in the email notification when a student makes new bookings. Confirming the class will reassure students that the class will proceed as scheduled.
Can BookWiz help me increase student engagement?

Yes, BookWiz automatically sends students updates to keep them informed about new bookings and changes. This helps ensure that students remain engaged and aware of their commitments.
Can other users access my schedule?

Yes, your school admin can view the classes you are scheduled to conduct. This helps them with class management and resource allocation to ensure the school operates smoothly and efficiently.
Can BookWiz assist with balancing multiple classes or sessions?

BookWiz helps you manage multiple classes or sessions by providing a clear overview of your schedule and class bookings. This allows you to balance your teaching commitments and avoid scheduling conflicts.
What payment options are available for my classes?

Instructors can record payments using various options like Payment On-Site and QR Payment. Please note that BookWiz does not process payments directly. These options are for record-keeping only. For details on your school’s preferred payment method, please consult with your school administrator.
Can I change the status of a class booking?

Yes, you can change the status of a class booking. By default, new bookings made by students will be marked as “Pending Confirmation” until you confirm them. You can also cancel the booking if the class will not proceed. For classes you book on behalf of your students, they will be automatically marked as “Confirmed.” However, you can update the status to “Pending Confirmation” if the class is not yet confirmed, or cancel the booking if the class will not take place.
Can I add class bookings for my students?

Yes, you can add class bookings on behalf of your students using BookWiz. This feature enables you to assist students with their bookings or ensure that class spots are filled as needed. Classes that you book on behalf of your students will be automatically marked as “Confirmed”.
Does BookWiz offer tools for planning my class schedule?

Yes, BookWiz provides tools to help you plan and organise your class schedule. You can easily view and adjust your schedule, or change class booking statuses to optimise your time and manage your workload effectively.
How can BookWiz help me provide personalised attention to students?

You can view your students’ profiles and their preferences to tailor your support and feedback to individual students. This will enhance their learning experience and address their specific needs.
How does BookWiz benefit me as an instructor?

BookWiz simplifies class management by consolidating schedules, assigned classes and documents into one platform. This helps you efficiently organise your classes, manage student bookings, and keep track of important details.
How does BookWiz benefit me as a student?

BookWiz helps streamline your academic experience by providing easy access to class schedules, communication tools, and organisational features. You’ll be able to keep track of your upcoming and previous sessions all in one place. This organisation helps you manage your time effectively and stay on top of your academic responsibilities.
Can I book multiple classes at once?

Yes, you can book multiple classes in a single transaction. Each session will be recorded as a separate booking, allowing you to manage and track each class individually.
How does BookWiz keep me informed about class bookings?

BookWiz sends automatic email notifications and updates regarding new class bookings, schedule changes, and document uploads. These notifications help you stay informed about your upcoming classes and important updates. Please ensure your email address is current and accurate to receive these notifications. If you need to update your email or have any issues, please contact your instructor or school admin.
Can I schedule make-up classes with my instructor?

Yes, you can arrange make-up classes with your instructor at a mutually agreed-upon date and time.
Can I book or change my class schedules through BookWiz?

BookWiz allows you to book and manage your classes easily. If you need to make changes, you can do so through the platform and adjust your schedule to fit your needs.
Can I cancel a booking if I am unable to attend a class?

Yes, you can cancel your class booking if you are unable to attend. The system will automatically notify your instructor and school admin of the cancellation. If you have accidentally cancelled a booking, please create a new one to reschedule.
How can I get assistance with payment issues or questions?

If you have any questions or issues regarding payments, please contact your school or instructor directly. BookWiz helps to record the type of payment method used and does not process financial transactions.
How can BookWiz assist me with questions or issues related to my classes?

BookWiz allows you to reach out directly to your instructors or support staff with any questions or issues. You can upload relevant documents and enter your questions in the “Remarks” field to notify your instructor, ensuring you receive the help you need.
How does BookWiz help me manage my class attendance?

BookWiz tracks your class history to help you stay consistent and avoid missing sessions. Classes marked as “Confirmed” assume that the class will proceed and your attendance will be recorded. If a class status shows as “Pending Confirmation” but you have attended the session, please notify your instructor or school administrator to update the status to “Confirmed.”
Why do I need to upload a proof of payment when I select certain payment options?

Uploading a proof of payment is required for certain payment options to ensure that your payment is accurately recorded and verified. This will help your school or instructor to confirm that your payment has been received and processed correctly.
Can BookWiz help me keep track of class materials and assignments?

Yes, BookWiz provides access to important class materials, including syllabi, assignments, and resources uploaded by your instructor or school administrator. This feature helps you stay informed about course requirements to manage your coursework effectively.
Do I need to enter my payment information?

No, do not enter any payment details on our platform. BookWiz does not process payments directly. The system only records the type of payment method used for class bookings.
Can I view and manage my class payments through BookWiz?

BookWiz allows you to record and manage the type of payment method used in a class booking. For specific payment-related questions, you may need to contact your school’s financial office.
How do I know which payment option to select when I book a class?

For details on your school’s or instructor’s preferred payment method, please contact them before making your booking. Please note that BookWiz does not process payments directly and the payment options are for record-keeping only.
Can other users access my calendar?

No, your calendar is private and cannot be viewed by other users. Only you can see the events you have scheduled.
What can I use BookWiz for?

You can use BookWiz to manage and organise your events through the calendar function. This includes listing meetings, tasks, and events. Additionally, you can view public holidays for the countries where your school operates to help with planning and scheduling.
Can I upload documents to the system?

Yes, you can upload documents to BookWiz and send notifications to other users about them. School administrators will have access to view and retrieve documents such as medical certificates or reports that you upload.

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